You might try calling them to see how things are progressing. I did that, and shortly afterward received a confirmation letter. Go to the SonyRewards page and find the contact info.
I got a PS3 for my birthday back in Sept, but I had to pay for half. On a side not, DO NOT BUY Star Wars: The Force Unleashed for any system. The story is very short, and the game has little replayability. It might be better to rent it than buy it. The story does differ by system, but I must sat the PS3 one was fairly short, took me 2 hours on hard skill level. I got my PS3 because I got sick of sports games neglecting releasing quality Wii titles and I was psyched for LittleBigPlanet.
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and i loves my OG 60 GB. totally worth the price I paid. (bought it two weeks after they came out.... )
I was a little surprised to find out that they don't send HD cables with the PS3. Strange for a system that sells itself on its HD capabilities.
But besides that, I have set it up, made my Playstation Network account, and am ready to play! Hooray!